Overview
At AllWell Mall, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, weâre here to help with hassle-free returns and refunds.
1. Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, unwashed, and in original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- Certain items are non-returnable for hygiene and safety reasons (e.g., opened food containers, personal care items).
2. Non-Returnable Items
We do not accept returns for:
- Clearance or final-sale items.
- Gift cards.
- Customized or personalized products.
3. Return Process
- Contact our Customer Care team at support@allwellmall.com with your order number and reason for return.
- Our team will provide you with a Return Authorization (RA) number and instructions.
- Ship the item back to the return address provided.
- Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
4. Refunds
- Once your return is received and inspected, we will notify you.
- If approved, your refund will be processed within 5â7 business days to your original payment method.
- Shipping fees are non-refundable (except in cases of damaged or incorrect items).
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at support@allwellmall.com.
6. Damaged or Incorrect Orders
If you received a damaged, defective, or wrong item, please notify us within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost.
7. Contact Us
For any return or refund queries, reach us at:
đ§ support@allwellmall.com
đ www.allwellmall.com